Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Verfahrensanweisung (VA) Beschwerdemanagement |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Eingangsmeldug innerhalb von 5 Tagen |
QM-Koordinator
Klemens Kropp
Phone: 06123-602-262
Fax: 06123-602-655
Mail: ed.uagniehr-sotiv@ppork.snemelk
Patientenfürsprecherin
Christiane Möser
Phone: 06175-791-219
Fax: 06175-791-344
Mail: ed.sunuathcoh-sotiv@nirehcerpsreufnetneitap
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes Permanente Patientenbefragung |
Referral surveys were conducted: No |