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St. Josefs-Krankenhaus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Bernadette M. Putz

Geschäftsführerin

Phone: 05258 -10-0
Fax: 05258-10-104
Mail: ed.znecniv@kcabdeef

Advocates

Günter Lüttig

Patientenfürsprecher

Phone: 05258 -8583-
Fax: 05258-10-104
Mail: ed.skjs@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes