Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Explanations
Gaby Schlesinger
Contact persons
Gaby Schlesinger
Patientenmanagement
Gatower Str. 191
13595 Berlin
Phone:
030
-36206-221
Fax: 030-36206-100
Mail:
ed.demetra@regniselhcs.ybag
Explanations
Manfred Hubatsch
Advocates
Karen-Sabine Feuerhahn
Patientenfürsprecher
Gatower Str. 191
13595 Berlin
Phone:
0179
-6655474-
Fax: 030-36206-100
Mail:
ed.nilreb@kinilklevah-ftap
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes jeder stationäre patient erhält auf seinem Nachttisch einen vierseitigen Patientenzufriedenheitsfragebogen |
|
Referral surveys were conducted: Yes erfolgen in allen Fachbereichen |