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Sankt Elisabeth Krankenhaus Kiel

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sabine Lubinus

Beschwerdemanagerin

Phone: 0431 -388-82484
Fax: 0431-388-81290
Mail: ed.gnutfits-sunibul@kcabdeef

Advocates

Stephan Kolmorgen

Pflegedienstleitung, OP- und Intensivmanagement

Phone: 0431 -388-8131
Fax: 0431-388-81290
Mail: ed.gnutfits-sunibul@negromlok.s

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes