Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sabine Graffenberg

Sekretariat

Middelburger Str. 1
23701 Süsel

Phone: 04524 -909-112
Fax: 04524-909-149
Mail: ed.soema@grebneffarg.enibas

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Die Rückmeldungen von Patienten werden laufend eingeholt. In Form von Feedbackkarten können Patienten und Angehörige sich mitteilen. Eine systematische Auswertung erfolgt über das QM.

Referral surveys were conducted: No