Fachkrankenhaus Kloster Grafschaft GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Sr. M. Theodora Galatanu

Pflegedirektion

Phone: 02972 -791-00
Fax: 02972-791-1155
Mail: ed.gkkf@arodoeht.rs

Sr. M. Theodora Galatanu

Pflegedirektorin

Phone: 02972 -791-00
Fax: 02972-791-1155
Mail: ed.gkkf@arodoeht.rs

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes