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MEDICLIN Reha-Zentrum Gernsbach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Bettina Droll

QM Beauftragte

Phone: 07224 -992-630
Fax: 07224-992-430
Mail: ed.nilcidem@llord.anitteb

Advocates

Ragnar Khan

Ehrenamtlicher Besuchsdienst

Phone: 07224 -992-682
Fax: 07224-992-430
Mail: ed.nilcidem@nahk.rangar

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes