To the hospital’s home page

Paracelsus Klinik München

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Emine Ergin

Pflegedienstleitung

Klingsorstr. 5
81927 München

Phone: 089 -92005-650
Mail: ed.dkp@nigre.enime

Margret Wiegmann

Lob- und Beschwerdemanagement

Klingsorstr. 5
81927 München

Phone: 0175 -8944948-
Mail: ed.dkp@nnamgeiw.tergram

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes