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Helios Klinikum Berlin-Buch

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Manon Klamerski

Beschwerdemanagement

Phone: 030 -9401-54141
Mail: ed.nekinilk-soileh@iksremalk.nonam

Helena Schäfer

Beschwerdemanagement

Phone: 030 -9401-14142
Mail: ed.tiehdnuseg-soileh@refeahcS.aneleH

Advocates

Ulrich Höcke

Patientenfürsprecher

Phone: 030 -4748-0256
Mail: ed.nilreb@mukinilksoileh-rehcerpsreufnetneitaP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No