Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: No |
| Handling of oral complaints is regulated: No |
| Handling of written complaints is regulated: No |
| Time targets for acknowledgement are defined: Yes |
URL
ed.tiehdnuseg-soileh@gnunieM-NLB
Contact persons
Manon Klamerski
Beschwerdemanagement
Phone:
030
-9401-14141
Mail:
ed.nekinilk-soileh@iksremalK.nonaM
Helena Schäfer
Beschwerdemanagement
Phone:
030
-9401-14142
Mail:
ed.tiehdnuseg-soileh@refeahcS.aneleH
Advocates
Renate Bath
Patientenfürsprecherin für die Kinder- und Jugendpsychiatrie
Phone:
030
-4748-0256
Mail:
ed.nilreb@hcub.soileh-reuftap
Ulrich Höcke
Patientenfürsprecher
Phone:
030
-4748-0256
Mail:
ed.nilreb@mukinilksoileh-rehcerpsreufnetneitaP
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |