To the hospital’s home page

Vivantes Klinikum im Friedrichshain

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

J. Bauerfeld

Qualitätsmanagerin

Phone: 030 -13023-1941
Mail: ed.setnaviv@hfk.mq

A. Lefler

Qualitätsmanagerin

Phone: 030 -13023-4461
Mail: ed.setnaviv@hfk.mq

Explanations

Donnerstag, 9.00 - 11.00 Uhr, Haus 1, Landsberger Allee 49, 10249 Berlin


Advocates

Ulrich Kemnitz

Patientenfürsprecher

Phone: 030 -13016-1233
Mail: ed.nilreb@hfk.viv-ftap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes