Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Maria Wert
GF
Am Eichhof 40
75223 Niefern Öschelbronn
Phone:
07233
-68196-
Mail:
ed.nnorblehcseo-kinilk@tairaterkes
Advocates
Karl Heinz Bayer
Patientenfürsprecher
Am Eichhof 40
75223 Niefern Öschelbronn
Phone:
07233
-68305-
Mail:
ed.nnorblehcseo-kinilk@ofni
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes wir führen seit Jahren eine kontinuierliche Patienten-Befragung aller Patienten durch |
| Referral surveys were conducted: Yes |