Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Lisa Lörzer
Qualitätsmanagement
Gustav-Adolf-Str. 8
97422 Schweinfurt
Phone:
09721
-720-3010
Mail:
ed.anidlopoel@teatilauq
Team Qualitätsmanagement
Qualitätsmanagement
Gustav-Adolf-Str. 8
97422 Schweinfurt
Phone:
09721
-720-3010
Mail:
ed.anidlopoel@teatilauq
Advocates
Emil Etzel
Patientenfürsprecher
Gustav-Adolf-Str. 8
97422 Schweinfurt
Phone:
0152
-25490664-
Mail:
ed.anidlopoel@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |