Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Ulrike Heinze
Assistentin der Geschäftsführung
Dudenhöfer Straße 9
63500 Seligenstadt
Phone:
06182
-83-8206
Fax: 06182-83-8100
Mail:
moc.soipelksa@eznieh.u
Advocates
Renate Profe
Patientenfürsprecherin
Dudenhöfer Straße 9
63500 Seligenstadt
Phone:
06182
-83-8771
Mail:
ed.enilno-t@eforp.etaner
|
Anonymous input options exist: Yes Website of the contact form Briefkästen auf den Stationen |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |