Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anja Gill
Qualitätsmanagementbeauftragte
Wertachstrasse 55
86399 Bobingen
Phone:
08234
-81-5689
Fax: 08234-81-399
Mail:
ed.nekinilkhcatrew@tnemeganamsteatilauq
Advocates
Marga Dorfmiller-Kapetanopulos
Patientenfürsprecherin eherenamtlich
Wertachstrasse 55
86399 Bobingen
Phone:
08234
-81-5696
Fax: 08234-81-399
Mail:
ed.neknilkhcatrew@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |