Schwarzwald-Baar Klinikum Villingen-Schwenningen GmbH
Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Medizinischer Direktor
Simon Steiff
78011 Villingen-Schwenningen
Phone: 07721-93-8300
Fax: 07721-93-98300
Mail: ed.sv-kbs@ffiets.nomis
Advocates
Patientenfürsprecherin
Renate Bohrer
78011 Villingen-Schwenningen
Phone: 07721-93-4381
Fax: 07721-93-94381
Mail: ed.sv-kbs@rerhob.etaner
Patientenfürsprecher
Bernd Bierer
78011 Villingen-Schwenningen
Phone: 07721-93-4380
Fax: 07721-93-94380
Mail: ed.sv-kbs@rereib.dnreb
Patientenfürsprecher
Gerd Vosseler
78011 Villingen-Schwenningen
Phone: 0771-88-5662
Mail: ed.sv-kbs@relessov.dreg
Patientenfürsprecherin
Irmgard Stern
78011 Villingen-Schwenningen
Phone: 07721-93-4383
Fax: 07721-93-94383
Mail: ed.sv-kbs@nretS.dragmrI
Patientenfürsprecherin
Isolde Weißhaar
78011 Villingen-Schwenningen
Phone: 07721-93-4382
Fax: 07721-93-94382
Mail: ed.sv-kbs@raahssiew.edlosi
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Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Zentrenspezifisch erfolgen Einweiserbefragungen im Rahmen von Zertifizierungen |