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Gemeinschaftskrankenhaus Bonn St. Elisabeth St. Petrus St. Johannes gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Christoph Bremekamp

Krankenhausoberer

Bonner Talweg 4-6
53113 Bonn

Phone: 0228 -508-1500
Mail: ed.nnob-kg@pmakemerb.c

Advocates

Marianne Forster

Patientenfürsprecherin

Bonner Talweg 4-6
53113 Bonn

Phone: 0228 -506-2180
Mail: ed.nnob-kg@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes