To the hospital’s home page

Standort Frankfurt (Oder)

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Romy Rätzel

Beschwerdemanagementbeauftragte

Phone: 0335 -5542-301
Fax: 0335-5542-302
Mail: ed.suahnessinokaid@leztear.ymor

Advocates

Heidemarie Scheffler

Patientenfürsprecherin

Phone: 0171 -8154178-
Mail: ed.suahnessinokaid@leztear.ymor

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

CLINOTEL Krankenhausverbund - kontinuierliche Patientenbefragung mit einem standardisierten Bewertungsbogen
Referral surveys were conducted: Yes