Dietrich-Bonhoeffer-Klinikum Standort Altentreptow

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Daniela Boettcher

Beauftragte für das zentrale Melde- und Beschwerdeverfahren

17022 Neubrandenburg

Anonymous input options exist: Yes
Website of the contact form

Formular zum Ausdrucken und Ausfüllen

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes