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Caritas-Klinik St. Marien

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katharina Prietzel

Qualitätsmanagementbeauftragte

Bergstr. 1-3
14770 Brandenburg

Phone: 03381 -366-932
Fax: 03381-366-400
Mail: ed.neiram-kinilk-satirac@lezteirp.k

Advocates

Sabine Kamp

Seelsorge

Bergstr. 1-3
14770 Brandenburg

Phone: 03381 -366-350
Fax: 03381-366-400
Mail: ed.neiram-kinilk-satirac@egroslees

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes