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Hardtwaldklinik I Werner-Wicker GmbH&Co.KG

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Karen Rippke

Beauftragte für interne Patientenanliegen

Hardtstraße 31
34596 Bad Zwesten

Phone: 05626 -87497-
Mail: ed.1kwh@ekppiR

Advocates

Gölling H.

Patietenfürsprecher des Landkreises Homberg/Eftze

Hardtstraße 31
34596 Bad Zwesten

Phone: 05626 -870-
Mail: ed.1kwh@gnilleoG

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Regelhafte interne Patietenbefragung
Referral surveys were conducted: No