Herzzentrum Dresden GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Kerstin Haupt

Beschwerdemanagement

Fetscherstraße 76
01307 Dresden

Anonymous input options exist: Yes

hzd-info@herzzentrumdresden.com

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes