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Werner Wicker Klinik - Orthopädisches Schwerpunktklinikum Werner Wicker GmbH & Co. KG

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sonja Pfeil

Qualitätsbeauftragte

Phone: 05621 -803-634
Mail: ed.kinilk-rekciw-renrew@tnemeganamsteatilauq

Guido Deckstein

Qualitätsbeauftragter

Phone: 05621 -803-434
Mail: ed.kinilk-rekciw-renrew@tnemeganamsteatilauq

Advocates

Evelin Härlin

Pfarrerin

Phone: 05621 -803432-
Mail: ed.wkke@nilreah.nileve

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No