German hospital directory

Structured complaint management was introduced: Yes

Ihre.Meinung@kreisspitalstiftung.de

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Marco Sansoni

Leitung Projekte, Qualität und Prozesse

Frank Flemisch

Leitung Qualitätsmanagement

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No

Donauklinik Neu-Ulm