Complaint management

Structured complaint management was introduced: Yes

Ihre.Meinung@kreisspitalstiftung.de

Written concept exists: Yes

Erläuterung im Handbuch

Handling of oral complaints is regulated: Yes

Erläuterung im Handbuch

Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Frank Flemisch

Leitung Qualitätsmanagement

Phone: 07309 -870-1260
Mail: ed.gnutfitslatipssierk@hcsimelf.f

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes