Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Thomas Köppl
Lob- und Beschwerdemanagement
Phone:
4555
-32-4555
Fax: 02151-32-2049
Mail:
ed.tiehdnuseg-soileh@dleferk.elletsedrewhcseb
Petra Grühn
Lob und Beschwerdemanagement
Phone:
02151
-739-6616
Fax: 02151-739-82241
Mail:
ed.tiehdnuseg-soileh@sleuh.elletsedrewhcseb
Advocates
| Anonymous input options exist: No |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |