Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
AW Meinungsmanagement - Rückmeldung von Patienten, Einweisern und anderen [21774] |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Julia Henke
Qualitätsmanagment
Ludmillenstraße 4-6
49716 Meppen
Phone:
05931
-152-1044
Fax: 05931-152-1049
Mail:
ed.tfitsnellimdul@mq
Lena Bramschulte
Qualitätsmanagement (ab 2022)
Ludmillenstraße 4-6
49716 Meppen
Phone:
05931
-152-4726
Fax: 05931-152-1049
Mail:
ed.tfitsnellimdul@mq
Explanations
Sie finden Frau Meyer zu den unten genannten Sprechzeiten in ihrem Büro im Foyer: dienstags: 10:30 - 12:30 Uhr donnerstags: 15:30 - 17:30 Uhr
Advocates
Gisela Meyer
Patientenfürsprecherin
Ludmillenstraße 4-6
49716 Meppen
Phone:
05931
-152-1093
Mail:
ed.tfitsnellimdul@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey Kontinuierliche Patientenbefragung im Rahmen der CLINOTEL Krankenhausverbund gemeinnützige GmbH |
|
Referral surveys were conducted: Yes Durchführung dreijährlich. |