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Augenklinik Dr. Hoffmann

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Tanja Tucholla

Standortleitung

Wolfenbütteler Str. 82
38102 Braunschweig

Phone: 0531 -273380-
Mail: ed.nnamffoh-rd-kinilknegua@gnutlawrev

Advocates

Inge Albrecht

Patientenfürsprecher

Wolfenbütteler Str. 82
38102 Braunschweig

Phone: 0531 -273380-
Mail: ed.nnamffoh-rd-kinilknegua@gnutlawrev

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes