Short Care Klinik Greifswald GmbH

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Verwaltungsleiterin

Martina Freese

Phone: 03834-872-210
Fax: 03834-872-216
Mail: ed.kinilk-erac-trohs@eseerf

Advocates

stellvertretende Verwaltungsleitung/Patientenfürsprecherin

Sandra Wandt

Phone: 03834-872215-
Mail: ed.kinilk-erac-trohs@tdnaw

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Wird mit Patientenfragebogen durchgeführt.
Referral surveys were conducted: Yes