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Short Care Klinik Greifswald GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Martina Freese

Verwaltungsleiterin / Prokuristin

Phone: 03834 -872-210
Fax: 03834-872-216
Mail: ed.kinilk-erac-trohs@eseerf

Advocates

Sylvia Ruback

Patientenfürsprecherin

Phone: 03834 -872211-
Mail: ed.kinilk-erac-trohs@kcabur

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Wird mit Patientenfragebogen durchgeführt.
Referral surveys were conducted: Yes