Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Maren Pausch
Lob- und Beschwerdemanagement
Phone:
0228
-287-13030
Fax: 0228-287-9013030
Mail:
ed.nnobku@edrewhcsebdnubol
Julie Danto
Vertretung im Lob- und Beschwerdemanagement
Phone:
0228
-287-13030
Fax: 0228-287-9013030
Mail:
ed.nnobku@edrewhcsebdnubol
Advocates
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |