Kreiskrankenhaus Bergstraße - eine Einrichtung des Universitätsklinikums Heidelberg

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Abteilung Unternehmenskommunikation

Anna Lumpp

Viernheimer Straße 2
64646 Heppenheim

Patientenfürsprecherin

Traudl Kober

Viernheimer Straße 2
64646 Heppenheim

Patientenfürsprecherin

Monika Wohlfart

Viernheimer Straße 2
64646 Heppenheim

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes
Website for the referrer survey

Die Vorgehensweise ist je nach Abteilung individuell.