Complaint management
| Structured complaint management was introduced: Yes |
|
Im Krankenhaus ist ein strukturiertes Lob- und Beschwerdemanagement eingeführt. |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Ute Ellen Schwarz
Sekretariat der Krankenhausdirektion
Gartenstraße 2
45721 Haltern am See
Phone:
02364
-104-20403
Fax: 02362-921-7074
Mail:
ed.nrkk@zrawhcs.u
Advocates
Erika Schnittek
Ehrenamt
Gartenstraße 2
45721 Haltern am See
Phone:
02364
-104-0
Mail:
ed.nrkk@nretlah-rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |