Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Regelmäßige quartalsbezogene systematische Auswertung |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Holger Frank
Servicestelle Feedback
Am Europakanal 71
91056 Erlangen
Phone:
0981
-4653-2012
Mail:
ed.rfm-nekinilkskrizeb@kcabdeef
Advocates
Rosi Schmitt
Patientenfürsprecherin
Am Europakanal 71
91056 Erlangen
Phone:
0151
-15714244-
Mail:
gro.xobliam@ttimhcs.isor
| Anonymous input options exist: No |
|
Patient surveys were conducted: Yes ◦ Regelmäßige kennzahlenorientierte Auswertung |
| Referral surveys were conducted: Yes |