Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Die Rückmeldung zum Beschwerdeeingang erfolgt i.d.R. innerhalb von 48 Stunden, die Stellungnahme zum Beschwerdevorgang innerhalb von 7 Tagen. |
Contact persons
Britta Scherzer
stellv. Pflegedienstleiterin
Albertplatz 1
08261 Schöneck
Phone:
037464
-85-1100
Fax: 037464-85-1010
Mail:
ed.dkp@rezrehcs.attirb
Margret Wiegmann
Zentrales Lob- und Beschwerdemanagement
Albertplatz 1
08261 Schöneck
Phone:
0511
-7794-818
Fax: 0511-7794-628
Mail:
ed.dkp@nnamgeiw.tergram
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: No |