Complaint management
| Structured complaint management was introduced: Yes |
|
Eingeführt Anfang 2012 und seitdem kontinuierlich weiterentwickelt |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Iris Kahnert
Sekretariat Theologischer Direktor
27356 Rotenburg (Wümme)
Phone:
04261
-77-2213
Fax: 04261-77-2002
Mail:
ed.enilno-okaid@KITIRKdnuBOL
Annette Heinrich
Hausmanagement
27356 Rotenburg (Wümme)
Phone:
04261
-77-2010
Fax: 04261-77-2002
Mail:
ed.enilno-okaid@KITIRKdnuBOL
Advocates
Gerd Smolka
Patientenfürsprecher
27356 Rotenburg (Wümme)
Phone:
04261
-2647209-
Mail:
ed.enilno-okaid@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form zusätzliche Meinungskarten |
|
Patient surveys were conducted: Yes Alle 3 Jahre in den zertifizierten Organzentren |
|
Referral surveys were conducted: Yes Alle 3 Jahre in den zertifizierten Organzentren |