Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Laura Brandt
Mitarbeiterin Qualitäts- und Risikomanagement
Paul-Gerhardt-Straße 42-45
06886 Lutherstadt Wittenberg
Phone:
03491
-50-2609
Mail:
ed.dsj@tfitsgp.tnemeganamsteatilauQ
Konstanze Gall
Mitarbeiterin Qualitäts- und Risikomanagement
Paul-Gerhardt-Straße 42-45
06886 Lutherstadt Wittenberg
Phone:
03491
-50-2877
Mail:
ed.einokaidgp@tfitsgp.tnemeganamsteatilauq
Franziska Dier
Mitarbeiterin Qualitäts- und Risikomanagement
Paul-Gerhardt-Straße 42-45
06886 Lutherstadt Wittenberg
Phone:
03491
-50-2888
Mail:
ed.einokaidgp@tfitsgp.tnemeganamsteatilauq
Advocates
Carola List
Patientenfürsprecherin
Paul-Gerhardt-Straße 42-45
06886 Lutherstadt Wittenberg
Phone:
03491
-50-4393
Mail:
ed.dsj@tsil.alorac
Hannelore Kühn
Patientenfürsprecherin
Paul-Gerhardt-Straße 42-45
06886 Lutherstadt Wittenberg
Phone:
0162
-2521-414
Mail:
ed.dsj@nheuk.erolennah
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Standardisierter Patientenfragebogen, Ekomi |
| Referral surveys were conducted: Yes |