Paul Gerhardt Diakonie Krankenhaus und Pflege GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Emily Schmidt

Stabstelle Unternehmensentwicklung

Paul-Gerhardt-Straße 42-45
06886 Lutherstadt Wittenberg

Carola List

Patientenfürsprecherin

Paul-Gerhardt-Straße 42-45
06886 Lutherstadt Wittenberg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Standardisierter Patientenfragebogen, Ekomi, google

Referral surveys were conducted: Yes