Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Kerstin Burkhardt
Leiterin Finanz- und Rechnungswesen, Prokuristin
Phone:
03623
-350460-
Mail:
ed.hrs@tdrahkrub.nitsrek
Advocates
Elisabeth Müller Schmied
Patientenfürsprecherin ab Oktober 2024
Phone:
03623
-350479-
Mail:
ed.hrs.fwk@rehcerpsreufnetneitrap
Hannelore Weber
Patientenfürsprecherin bis Oktober 2024
Phone:
03623
-350479-
Mail:
ed.hrs.fwk@rehcerpsreufnetneitrap
|
Anonymous input options exist: Yes per Email oder Patientenfragebogen möglich |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |