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Helios Klinikum Aue

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stephan Blume

Leiter Patientenmanagement

Phone: 03771 -58-1290
Fax: 03771-58-1212
Mail: ed.tiehdnuseg-soileh@emulb.nahpets

Anonymous input options exist: Yes
Website of the contact form

desweiteren Ausfüllen einer Meinungskarte möglich
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes