BDH-Klinik Braunfels gGmbH

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

QMB / Risikomanagerin

Alicia Feuring-Monroy


35619 Braunfels

Phone: 06442-936-691
Mail: ed.slefnuarb-kinilk-kdb@aym

Advocates

Patientenfürsprecher

Erika Zander


35619 Braunfels

Phone: 06441-24558-
Mail: ed.slefnuarb-kinilk-hdb@ofni

Patientenfürsprecher

Karl Heinz Strassheim


35619 Braunfels

Phone: 06473-2690-
Mail: ed.slefnuarb-kinilk-hdb@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes