Complaint management
| Structured complaint management was introduced: Yes |
|
Wurde im Jahr 2016 an das bereits bestehende QM System der Hochtaunus-Kliniken gGmbH integriert. |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Ina Demirci
Patientenreferentin
Woogtalstraße 7 61462 Königstein im Taunus
61462 Königstein im Taunus
Phone:
06172
-14-2535
Fax: 06172-14-102535
Mail:
ed.nekinilk-sunuathcoh@icrimed.ani
Advocates
Maria Magdalena De Zotti
Patientenfürsprecherin
Woogtalstraße 7 61462 Königstein im Taunus
61462 Königstein im Taunus
Phone:
06174
-208-0
Fax: 06174-208-170
Mail:
ed.nietsgineok-fesoj-ts@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |