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Johanniter GmbH Johanniter-Krankenhaus Treuenbrietzen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Dorothea Günther

Patientenfürsprecherin

Phone: 033748 -81857-
Mail: ed.nekinilk-retinnahoj.brt@rehcerpsreufnetneitap

Angela Schröter

Beschwerdemanagerin

Phone: 033748 -82705-
Mail: ed.nekinilk-retinnahoj.brt@reteorhcS.alegnA

Advocates

Dorothea Günther

Patientenfürsprecherin

Phone: 033748 -81857-
Mail: ed.nekinilk-retinnahoj.brt@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Routinemäßige Patientenbefragungen werden zur Behandlungs- und Betreuungsqualität sowie zur Qualität der Speisenversorgung inklusive Service durchgeführt.
Referral surveys were conducted: Yes