Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sven Wiedermann


Phone: 07391 -5860-
Mail: ed.hbmg-kda@nnamredeiw.s

Sabrina Rehm


Phone: 07391 -5860-
Mail: ed.hbmg-kda@mher.s

Anonymous input options exist: Yes


Patient surveys were conducted: Yes
Referral surveys were conducted: No