Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Bernd Henner
Pflegedirektor
Phone:
06331
-714-2201
Fax: 06331-714-2203
Mail:
ed.snesamrip-hk@gnutieltsneidegelfp
Sandra Gantert
Stabstelle Haftungs- und Beschwerdemanagement
Phone:
06331
-714-1263
Fax: 06331-714-661263
Mail:
ed.snesamrip-hk@tretnag.ardnas
Advocates
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes In den Zentren |
|
Referral surveys were conducted: Yes In den Zentren |