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Tagesklinik der GGP Fachbereich Kinder-und Jugendpsychiatrie,-Psychotherapie und Psychosomatik 7-18 Jahre

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ralf Nordbeck

Chefarzt

Carl-Hopp-Straße 19a
18069 Rostock

Phone: 123715208 -123715208-
Mail: ed.eppurg-pgg@kcebdron.flar

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No