Klinikum Fulda / Standort Gersfeld / Station G1

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Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Leiterin Stabsstelle Rechtsabteilung

Bärbel Schwalm

Wolf-Hirth-Straße 18
36129 Gersfeld

Phone: 0661-84-5130
Mail: ed.adluf-mukinilk@mlawhcs.lebreab

Explanations

Bürozeiten: Dienstag, 15.00 – 16.00 Uhr Das Büro der Patientenfürsprecherin befindet sich in der 1. Etage des Hauptgebäudes (nahe der Klinik für Urologie und Kinderurologie).


Advocates

Patientenfürsprecher

Leo Zehkorn

Wolf-Hirth-Straße 18
36129 Gersfeld

Phone: 0661-84-6652
Mail: ed.adluf-mukinilk@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes