Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Qualitätsmanagementsbeauftragte
Sarah Theresa Klaus
Phone: 03634-52-1532
Fax: 03634-52-1228
Mail: ed.nekinilk-gmk@sualK.S
Patientenfürsprecherin
Waltraud Ulrich
Phone: 034671-65-0
Fax: 034671-65-129
Mail: ed.nekinilk-gmk@hcirlu.w
Anonymous input options exist: Yes IntranetPatientenbefragungsbogen |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |