Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Christina Niederwerfer

Qualitätsmanagementbeauftragter


08361 Glauchau

Phone: 03763 -43-2011
Mail: ed.uahcualg-mukinilk@anitsirhc.refrewredein

Advocates

Daniela Pfeifer

Patientenfürsprecherin


08361 Glauchau

Phone: 03763 -43-2050
Mail: ed.uahcualg-mukinilk@refiefp.aleinad

Anonymous input options exist: Yes
Website of the contact form

zusätzlich besteht die Möglichkeit, Hinweise über die in den Abteilungen ausliegenden Flyern ohne Angabe von Kontaktdaten zu geben

Patient surveys were conducted: Yes
Referral surveys were conducted: Yes