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Krankenhaus Martha-Maria München

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Petra Schubnell

Kaufmännische Leitung

Wolfratshauser Straße 109
81479 München

Phone: 089 -7276-204
Fax: 089-7276-203
Mail: ed.airaM-ahtraM@nehcneuM-gnutieL.ehcsinneamfuaK

Advocates

Christine Reinert

Patientenfürsprecherin

Wolfratshauser Straße 109
81479 München

Phone: 0171 -4273423-
Mail: ed.airaM-ahtraM@nehcneuM.rehcerpsreufnetneitaP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No