Städtisches Klinikum Dresden - Standort Neustadt/Trachau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Contact persons

Assistentin Kaufmännischer Direktor / Beschwerdemanagement

Constanze Schlegel


01067 Dresden

Phone: 0351-480-4747
Fax: 0351-480-4271
Mail: ed.nedserd-mukinilk@tnemeganamedrewhcseb

Advocates

Patientenfürsprecher

Friedrich Krüse


01067 Dresden

Phone: 0351-488-5361
Mail: ed.xmg@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes