Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Victoria Ramke
Verwaltungsangestellte
Osnabrücker Straße 49
49214 Bad Rothenfelde
Phone:
05424
-649-113
Fax: 05424-644-169
Mail:
ed.edlefnehtor-dab-murtneznegua@ekmar.v
Advocates
Anette Topphoff-Witschen
Patientenfürsprecherin
Osnabrücker Straße 49
49214 Bad Rothenfelde
Phone:
05424
-6440-
Mail:
ed.edlefnehtor-dab-kinilknegua@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |