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Klinikum St. Josef Buchloe

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Erste Rückmeldung an die/ den Beschwerdeführer:in innerhalb von 14 Tagen nach Eingang der Beschwerde.

Contact persons

Ralf Kratel

Klinikleitung und Pflegedienstleitung

Peter-Dörfler-Straße 7
86807 Buchloe

Phone: 08241 -504-648
Mail: ed.fk-lao-nekinilk@letarK.flaR

Anonymous input options exist: Yes
Website of the contact form

Über die Meinungsflyer vor Ort oder über die Homepage.
Patient surveys were conducted: Yes
Website for the patient survey

Kontinuierliche Durchführung der Befragung.
Referral surveys were conducted: Yes
Website for the referrer survey

Durchführung alle drei Jahre.