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Elbe Klinikum Stade

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Martin Grasselli

Betriebsleiter Elbe Klinikum Stade

Bremervörder Straße 111
21682 Stade

Phone: 04141 -97-1001
Mail: ed.nekinilkeble@illessarG.nitraM

Advocates

Wok-Ulrich Schütz

Patientenfürsprecher

Bremervörder Straße 111
21682 Stade

Phone: 04141 -970-
Mail: ed.nekinilkeble@zteuhcS.hcirlU-koW

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes