Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
URL
rehcerpsreufnetneitap/ed/ed.nekinilkeble.www//:sptth
Explanations
Dr. Wok-Ulrich Schütz Arzt für Chirurgie/Gefäßchirurgie, Kommunikationsberater (NLP Zusatzausbildung bei Thies Stahl)
Contact persons
Thomas Melosch
Betriebsleiter Elbe Klinikum Stade
Bremervörder Straße 111
21682 Stade
Phone:
04141
-97-1001
Mail:
ed.nekinilkeble@hcsolem.samoht
Advocates
Wok-Ulrich Schütz
Patientenfürsprecher
Bremervörder Straße 111
21682 Stade
Phone:
04141
-970-
Mail:
ed.nekinilkeble@zteuhcS.hcirlU-koW
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |